More air woe's

As you know I have been battling the heat. The last article was published on the July 6th. Now the compressor blew up!
I called another heat and air business to come out. With all the troubles I have had with the last two I thought I better look them up on the BBB. Good thing I did to because they had over 200 complaints. So I called and cancelled that appointment.I looked at BBB acredited companies in my area and found Sandrell Heating & Air. They have an A+ Rating with the BBB and  0 complaints.
This is there statement. "Here at Sandrell, we set ourselves apart from all other competitors by raising our standards, doing "Whatever It Takes" to make a 100% satisfied customer."

So let me tell you about my customer experience with Sandrell.
In short I couldn't be more pleased!

 Now for the details. The Lady that answered the phone was very personable and genuinely had empathy for me and what I had to say and of course I told her everything so far.
She worked with me to get the technician to my residence after I got home from work.
The tech's name was Chris he was very polite and professional. Chris listened to what I had to say. By the time he got here we had a different issue on our hands, the neighbors came over and said they heard a big bang and a loud hissing noise. I am thinking the compressor blew  up. I was close, it blew a hole in one of the pipes. Chris explained that it was going to be about 450.00 to fix this. Chris soldered the pipe, pulled a vacuum on the system and charged it up. Chris also replaced the wires that burned  up as that is what caused the whole problem to start with.

This also burned up another capacitor when the wires shorted, so a second capacitor was replaced  and  now the fan is turning at the proper speed again. It is 4 hours later and we have dropped 5 degrees so far. I will be curious to see how things turn out but I have a good feeling that Chris fixed the "actual" problem and didn't leave me with a bunch of excuses and empty promise's, as a matter of fact Chris told me that they guarantee there work for a year and if he has to come back out on the issue there will not be another service fee.


Signed,
 Burnt and Toasted more than once.

Keys by Case Logic

I bought a bluetooth keyboard for my iphone from Case Logic. It has some neat features as far as hot keys, however there is no way to do a button press for the send button on a text message. There are several other negitive features I thought it was going to be a lot bigger. I will give it a fair shake and report back.

Air conditioning Disrepair!

During the winter our heater was making a horrible noise outside. We called a repair company they came out and had us fixed within 24 hours. The problem was that the fan came loose from the motor and both had to be replaced. A month or 2 later I came home from work and hear another noise It was the fan hitting the wires from the motor. I had to tie them up to keep them from being severed. I tell you this as it is important for the rest of the story. Late June in the last 2 weeks the temperature in middle Tennessee was very hot. Upwards of 109 degrees and of course this is when you will notice problems with the air conditioner. With that being said the AC unit quit. Being a rental property I called the landlord and they called someone out and they replaced a capacitor. They also stated that the fan was on upside down. This was told to the Landlord and they called the previous repair company they came to fix the fan correctly.

After everything that I am about to tell you I am in the belief that the repair people simply reversed the polarity on the motor causing the air to be pulled in the correct direction but not as efficient as it needs to be, because they didn’t reverse the blades just the polarity. Again look at the picture the Orange wire should go to Orange and Yellow to Yellow not the other way around. So With this being said the AC is not cooling very well the compressor is cutting out in the middle of the day with the ac unit still running inside and the desired temp not reached. This is a Brick home with the newer double pane windows. The repair company comes out only to say that its fine, I explain what it is doing he states he will send another guy out on the 5th of July i say OK great. The morning of the 5th around 8:30 a guy named Wayne shows up and hooks the gauges up and everything shows normal. I explained that it starts acting up in the afternoon. Wayne gave me his number and said to give him a call when it starts acting up. I called 3 times leaving voice mail once. I Called a 4th time from my wife’s phone with no answer. We called the landlord and they called the repair people and they said they were not coming out because a 10 degree variance was normal in the heat. I was and still am furious. I can understand a variance but the compressor will shut down when the house is still hot. This AC unit is only 2 years old. The filter is clean we have done a vent check by blocking the return air and yes it stops the output air so the duct system is in good shape. My next step and by the time you read this is to file a complaint with the BBB! I am going to hire another AC repair company and probably take the previously company to court for the difference. BTW there is a 90 yr old grandmother living here that has COPD and cannot tolerate the heat. I think 2 weeks to fix a AC unit is plenty fair. here is the link to watch the Ac acting up. And one more BTW not only did the man not answer my phone after he told me to call back he also left the screws out of the unit and the cover loose, I hope they don't vibrate over to the fan and they fly out of there injuring someone. I really recommend not using Browns heating and Air. Lets Count the ways. 1.Fan on upside down. 2.Fan hitting the wires 3.Reversed the polarity 4.Not returning customers calls. 5.Making excuses instead of fixing the problem. 6.Leaving a open AC unit exposed to children. Would you hire this company?

Signed Hot in Columbia.

OTTER BOX

In a world full of bad news and stress I wanted to share a welcome sigh of relief.

I purchased my I phone 4 about 6 months ago just before Verizon decided to cap the "unlimited package" . They also recommended a phone case that was sub par I dropped my phone within 2 days and chipped the glass on the corner. I returned to the Verizon store told them what happened and they recommended the Otter Box 50.00. Since I opted out of the insurance 50.00 was a pretty good deal.

So far I love this case it offers superior protection, it clips in very nice and clips out just as well, while remaining securely in place until you need it. The button functions work perfectly, this case is well designed. However the clip on the back of the case broke. I went to the Verizon store and they did not have a clip in stock but handed me a phone number. I called and it was the weekend and their "Otter-iffic" voice mail told me to call back during business hours. So i did. Let me tell you I was shocked. Let me preface this by saying i have been in customer service for 12 years.

A young man answered the phone and told me his name,  Josh. As it turns out Josh is a welcomed breath of fresh air in customer service! I explained what had happened and Josh informed me that he would take care of it. The only questions he ask was my name, my address, and my email address for shipping conformation which I received within 24 hours. Josh was very professional but not boring. Josh had a relaxed but reassuring tone in his voice and  from his attitude you could tell he loved what he was doing and that Otter Box was a great place to work.

Otter Box is a great product and their customer service is the best product of all.
I had an Otter-iffic Day!

The world’s most extreme Par 3